Terms of Service

1. Agreement to Terms

By accessing or using the services provided by KLM Logistics ("Company", "we", "us", or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services

KLM Logistics provides sub-contract logistics, freight management, transport services, and warehousing solutions. The specific terms for each service engagement will be detailed in individual service agreements or quotes.

3. User Responsibilities

When using our services, you agree to:

• Provide accurate and complete information about shipments
• Ensure cargo is properly packaged and labeled
• Comply with all applicable laws and regulations
• Not ship prohibited or dangerous goods without proper authorization
• Pay for services as agreed in the quote or contract

4. Pricing and Payment

Pricing is provided through individual quotes based on your specific requirements. Payment terms will be specified in the quote or service agreement. We reserve the right to adjust pricing with reasonable notice for ongoing services.

5. Liability

While we take every precaution to ensure the safe handling and delivery of your cargo, our liability is limited as per industry standards and as specified in individual service agreements. We recommend cargo insurance for valuable shipments.

6. Delivery Times

Estimated delivery times are provided in good faith but are not guaranteed. Delays may occur due to factors beyond our control, including weather, traffic, or unforeseen circumstances. We will communicate any significant delays promptly.

7. Claims

Any claims for damaged, lost, or delayed cargo must be submitted in writing within 7 days of delivery (or expected delivery for lost items). Claims should include relevant documentation and evidence of the damage or loss.

8. Cancellation

Cancellation policies vary depending on the type of service and timing of cancellation. Please refer to your specific service agreement or contact us for details on cancellation terms and any applicable fees.

9. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the modified terms.

10. Governing Law

These terms are governed by the laws of the Republic of South Africa. Any disputes arising from these terms or our services will be subject to the jurisdiction of South African courts.

11. Contact Information

For questions about these Terms of Service, please contact us at: